Returns & Exchange for Traditional Colombian Crafts

At Colombian Native Craft, we are committed to ensuring your satisfaction with our authentic traditional Colombian crafts. Each product is carefully handmade by skilled Colombian artisans, and we take great pride in the quality of our work. However, if you are not completely satisfied with your purchase, we are here to assist you with our clear returns & exchange policy.

Refund and Returns Policy

Our returns & exchange policy lasts 14 days. If 14 days have passed since your purchase date, unfortunately, we cannot offer you a full refund or exchange.

To be eligible for a return:

• The item must be unused and in the same condition that you received it.

• The item must be in its original packaging.

• You must provide a valid receipt or proof of purchase.

Important: Please do not send your purchase back to the manufacturer.

Partial Refunds

In certain situations, partial refunds may be granted if:

• The item is not in its original condition.

• The item is damaged or missing parts for reasons not due to our error.

• The item is returned more than 14 days after delivery.

Refund Process

Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund.

• If approved, your refund will be processed and automatically applied to your credit card or original method of payment within a few business days.

• If rejected, we will explain the reason for the decision.

Late or Missing Refunds

If you have not received your refund yet:

1. Check your bank account again.

2. Contact your credit card company, as there may be a delay before the refund officially posts.

3. Contact your bank; processing times may vary.

4. If you’ve done all of the above and still have not received your refund, please contact us at hi@colombiannativecraft.com.

Sale Items

We want you to be happy with every purchase, even discounted ones. Therefore, sale items are also eligible for refunds under the same terms as regular priced items.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please:

• Contact us at hi@colombiannativecraft.com.

• Send the item to: 

Please note that exchanges are subject to availability since our traditional Colombian crafts are handcrafted in limited quantities.

Shipping Returns

To return your product, please mail it to:

• You are responsible for paying your own shipping costs for returning your item.

• Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

• Depending on your location, the time it may take for your exchanged product to reach you may vary.

• For high-value items, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item without tracking.

Need Assistance?

If you have any questions or concerns regarding our returns & exchange policy, feel free to contact our customer support team:

Email: hi@colombiannativecraft.com
Phone: +57 3113379956

We are here to ensure your experience with our traditional Colombian crafts is exceptional from purchase to delivery — and beyond.

Handmade is heartmade. Thank you for supporting authentic traditional Colombian crafts and contributing to the preservation of Colombian artisan culture.